EGI Document 212-v11
- This document provides a template for a Service Level Agreement that EGI.eu would expect a Technology Provider to use to define the services it would offer to EGI.eu. If a technology provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document, beginning at page 7, provides the SLA template itself.
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