EGI Document 212-v11

MS505: Service Level Agreement with a Software Provider

Permalink:
https://documents.egi.eu/document/212
Document #:
EGI-doc-212-v11
Document type:
Status:
FINAL
Submitted by:
Michel Drescher
Updated by:
Erika Swiderski
Document Created:
30 Sep 2010, 18:26
Contents Revised:
24 Nov 2010, 14:10
DB Info Revised:
12 Jun 2011, 23:20
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Abstract:
This document provides a template for a Service Level Agreement that EGI.eu would expect a Technology Provider to use to define the services it would offer to EGI.eu. If a technology provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document, beginning at page 7, provides the SLA template itself.
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