EGI Document 212-v11

MS505: Service Level Agreement with a Software Provider

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Erika Swiderski
Document Created:
30 Sep 2010, 18:26
Contents Revised:
24 Nov 2010, 14:10
Metadata Revised:
12 Jun 2011, 23:20
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This document provides a template for a Service Level Agreement that would expect a Technology Provider to use to define the services it would offer to If a technology provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document, beginning at page 7, provides the SLA template itself.
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