MS507: Deployed Middleware Support Unit Operations Procedures

Permalink:

https://documents.egi.eu/document/504

Document #:

EGI-doc-504-v5

Document type:

Submitted by:

Unknown

Updated by:

Unknown

Document Created:

03 May 2011, 21:33

Contents Revised:

08 Jul 2011, 16:14

Metadata Revised:

08 Jul 2011, 16:14

Abstract:

This document describes the workflow for the Deployed Middleware Support Unit from its daily operation to the weekly follow up meeting and its relation to the OMB and the TCB. The procedures for the handling of issues and the responsibility as compared to the 1st and 3rd level support are defined. Finally, metrics evaluating performance of DMSU itself, external software providers, and quality of delivered software are described.
This document is update of the previous version, MS502.

Files in Document:

• EGI-MS507-v5.docx (225.7 kB)

Topics:

• Finished Projects:EGI-InSPIRE

Authors:

• Ales Krenek

Keywords:

MS507 Deployed Middleware Support Unit Operations Procedures

Related Documents:

• EGI-doc-598: Feedback on MS507