EGI Document 504-v6

MS507: Deployed Middleware Support Unit Operations Procedures

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Submitted by:
Michel Drescher
Updated by:
Michel Drescher
Document Created:
03 May 2011, 21:33
Contents Revised:
14 Jul 2011, 12:50
Metadata Revised:
14 Jul 2011, 12:50
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19 Jul 2011, 16:05
14 Jul 2011, 12:57
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This document describes the workflow for the Deployed Middleware Support Unit from its daily operation to the weekly follow up meeting and its relation to the OMB and the TCB. The procedures for the handling of issues and the responsibility as compared to the 1st and 3rd level support are defined. Finally, metrics evaluating performance of DMSU itself, external software providers, and quality of delivered software are described.
This document is update of the previous version, MS502.
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Notes and Changes:
PO duty - filling in reviewer and moderator, and approval dates.
Related Documents:
  • EGI-doc-598: Feedback on MS507

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