EGI Document 564-v1

MS306: User Support Contacts

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Submitted by:
Gergely Sipos
Updated by:
Gergely Sipos
Document Created:
07 Jun 2011, 12:02
Contents Revised:
07 Jun 2011, 12:02
Metadata Revised:
07 Jun 2011, 12:13
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The document provides a list of contacts inside NGIs for user support services (such as training, application porting, VO setup, etc.) and describes the processes of how these contacts are updated and shared with project partners and with the public. Managerial contacts for NGI User Support Teams are kept by in a Customer Relationship Management software and is made public through the EGI Wiki. Contact information for end users on NGI User Support Teams is visible on the webpage. This document is an updated version of a similar document (MS301) that was produced by the project one year ago.
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