EGI Document 564-v3

MS306: User Support Contacts

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Gergely Sipos
Updated by:
Gergely Sipos
Document Created:
07 Jun 2011, 12:02
Contents Revised:
16 Jun 2011, 15:32
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17 Jun 2011, 12:12
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The document provides contact information about teams and individuals who operate user support services in the EGI-InSPIRE project and in the broader EGI collaboration. These support teams and persons work within National Grid Infrastructure/Initiatives (NGI) and/or discipline-specific user groups. Through the EGI Helpdesk and through contact lists and maps that are publicly available on the EGI website the users of the European Grid Infrastructure can locate and request support efficiently. To deal with exceptional support cases and for the efficient coordination of user support processes the User Community Support Team of maintains information about managerial contacts of the various support teams too. This document is an updated version of a similar document (MS301) that has been produced by the project one year ago.
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