MS306: User Support Contacts

Permalink:

https://documents.egi.eu/document/564

Document #:

EGI-doc-564-v3

Document type:

Submitted by:

Gergely Sipos

Updated by:

Gergely Sipos

Document Created:

07 Jun 2011, 12:02

Contents Revised:

16 Jun 2011, 15:32

Metadata Revised:

17 Jun 2011, 12:12

Abstract:

The document provides contact information about teams and individuals who operate user support services in the EGI-InSPIRE project and in the broader EGI collaboration. These support teams and persons work within National Grid Infrastructure/Initiatives (NGI) and/or discipline-specific user groups. Through the EGI Helpdesk and through contact lists and maps that are publicly available on the EGI website the users of the European Grid Infrastructure can locate and request support efficiently. To deal with exceptional support cases and for the efficient coordination of user support processes the User Community Support Team of EGI.eu maintains information about managerial contacts of the various support teams too. This document is an updated version of a similar document (MS301) that has been produced by the project one year ago.

Files in Document:

• EGI-MS306-V1.doc (746.5 kB)

Topics:

• Finished Projects:EGI-InSPIRE

Authors:

• Gergely Sipos

Keywords:

user support contacts ngi contact

Related Documents:

• EGI-doc-589: Feedback for MS306