EGI Document 106-v1

D3.1 - User Community Support Process

Permalink:
https://documents.egi.eu/document/106
Document #:
EGI-doc-106-v1
Document type:
Submitted by:
Steve Brewer
Updated by:
Steve Brewer
Document Created:
28 Jul 2010, 16:47
Contents Revised:
28 Jul 2010, 16:47
Metadata Revised:
17 Aug 2010, 14:50
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  • Public document
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Other Versions:
EGI-doc-106-v9
01 Jun 2011, 08:47
EGI-doc-106-v8
04 Nov 2010, 16:06
EGI-doc-106-v4
15 Sep 2010, 11:39
EGI-doc-106-v3
18 Aug 2010, 14:08
EGI-doc-106-v2
18 Aug 2010, 14:08
Abstract:
D3.1) User Community Support Process: The support EGI offers to the user community will be built around the Support Units located within the EGI-InSPIRE's partners or collaborating projects and accessed through the EGI Helpdesk. This public report will list the support units detailing their interfaces into EGI.eu and their role, responsibilities, metrics and escalation procedures. Due project month 3.
Referenced by:
  • EGI-doc-178: Feedback on D3.1

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