D3.1 - User Community Support Process

Permalink:

https://documents.egi.eu/document/106

Document #:

EGI-doc-106-v3

Document type:

Submitted by:

Steve Brewer

Updated by:

Steve Brewer

Document Created:

28 Jul 2010, 16:47

Contents Revised:

18 Aug 2010, 14:08

Metadata Revised:

18 Aug 2010, 14:08

Abstract:

D3.1) User Community Support Process: The support EGI offers to the user community will be built around the Support Units located within the EGI-InSPIRE's partners or collaborating projects and accessed through the EGI Helpdesk. This public report will list the support units detailing their interfaces into EGI.eu and their role, responsibilities, metrics and escalation procedures. Due project month 3.

Files in Document:

• EGI-InSPIRE-D3.1-UserCommunitySupportProcess_v2.1_201...docx (2.4 MB)

Topics:

• Finished Projects:EGI-InSPIRE

Authors:

• Samuel Keuchkerian

Keywords:

User community support process helpdesk interfaces

Referenced by:

• EGI-doc-178: Feedback on D3.1