D3.1 - User Community Support Process

Permalink:

https://documents.egi.eu/document/106

Document #:

EGI-doc-106-v4

Document type:

Submitted by:

Steve Brewer

Updated by:

Gergely Sipos

Document Created:

28 Jul 2010, 16:47

Contents Revised:

01 Sep 2010, 17:02

Metadata Revised:

15 Sep 2010, 11:39

Abstract:

THE DOCUMENT IS STILL IN WORK.
This document describes the user community support process within EGI and how it is implemented and delivered by the EGI stakeholders, particularly by the partners being involved in the WP3 work package (User Community Coordination) of the EGI-InSPIRE project. The purpose of this document is capture the various aspects of user support, starting from the identification of users who should be served, through the specification of most suitable support mechanisms, down to the level of actual implementation by the EGI stakeholders. The document aims to serve as an important asset for potential users of the European Grid Infrastructure, to know and understand what kind and level of support can they expect from EGI. The document is also to be used as a handbook by NGIs to know how to integrate their support efforts into the complex landscape of EGI user support.

Files in Document:

• EGI-InSPIRE-D3.1-UserCommunitySupportProcess_v2.1_201...docx (1.2 MB)

Topics:

• Finished Projects:EGI-InSPIRE

Authors:

• Gergely Sipos

Keywords:

User community support process helpdesk interfaces

Referenced by:

• EGI-doc-178: Feedback on D3.1