EGI Document 106-v4
D3.1 - User Community Support Process
- Public document
- THE DOCUMENT IS STILL IN WORK.
This document describes the user community support process within EGI and how it is implemented and delivered by the EGI stakeholders, particularly by the partners being involved in the WP3 work package (User Community Coordination) of the EGI-InSPIRE project. The purpose of this document is capture the various aspects of user support, starting from the identification of users who should be served, through the specification of most suitable support mechanisms, down to the level of actual implementation by the EGI stakeholders. The document aims to serve as an important asset for potential users of the European Grid Infrastructure, to know and understand what kind and level of support can they expect from EGI. The document is also to be used as a handbook by NGIs to know how to integrate their support efforts into the complex landscape of EGI user support.
- Files in Document:
- Referenced by:
- EGI-doc-178: Feedback on D3.1