EGI Document 1110-v8

MS513 Service Level Agreement with a Software Provider

Permalink:
https://documents.egi.eu/document/1110
Document #:
EGI-doc-1110-v8
Document type:
Status:
FINAL
Submitted by:
Michel Drescher
Updated by:
Erika Swiderski
Document Created:
25 Apr 2012, 18:23
Contents Revised:
13 Jun 2012, 15:53
DB Info Revised:
13 Jun 2012, 15:53
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  • Public document
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Other Versions:
EGI-doc-1110-v7
13 Jun 2012, 15:52
EGI-doc-1110-v6
07 Jun 2012, 13:19
EGI-doc-1110-v5
04 Jun 2012, 17:40
EGI-doc-1110-v4
31 May 2012, 18:40
EGI-doc-1110-v3
22 May 2012, 16:52
Abstract:
This document provides a template for a Service Level Agreement that EGI.eu would expect a Technology Provider to use to define the services it would offer to EGI.eu. If a technology provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document is the SLA template itself that, for easy access and adaptation, is contained in a separate document in DocDB.
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Related Documents:
  • EGI-doc-1164: Feedback on MS513

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