EGI Document 1110-v8

MS513 Service Level Agreement with a Software Provider

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Submitted by:
Michel Drescher
Updated by:
Erika Swiderski
Document Created:
25 Apr 2012, 18:23
Contents Revised:
13 Jun 2012, 15:53
Metadata Revised:
13 Jun 2012, 15:53
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This document provides a template for a Service Level Agreement that would expect a Technology Provider to use to define the services it would offer to If a technology provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document is the SLA template itself that, for easy access and adaptation, is contained in a separate document in DocDB.
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  • EGI-doc-1164: Feedback on MS513

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