EGI Document 1110-v4
MS513 Service Level Agreement with a Software Provider
- Public document
- This document provides a template for a Service Level Agreement that EGI.eu would expect a Technology Provider to use to define the services it would offer to EGI.eu. If a technology provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document is the SLA template itself that, for easy access and adaptation, is contained in a separate document in DocDB.
- Files in Document:
- EGI-MS513-1110-v4.doc (309.0 kB)
- Related Documents:
- EGI-doc-1164: Feedback on MS513