MS511 Deployed Middleware Support Unit Operations Procedures

Permalink:

https://documents.egi.eu/document/1134

Document #:

EGI-doc-1134-v2

Document type:

Submitted by:

Unknown

Updated by:

Ales Krenek

Document Created:

09 May 2012, 10:09

Contents Revised:

19 Jun 2012, 14:22

Metadata Revised:

28 Jun 2012, 13:11

Abstract:

This document is an extensive update of MS502 and MS507. It provides an overview of current DMSU operational procedures. Agreed changes in the relationship to technology providers, in particular the ticket follow-up are discussed. Metrics evaluating both DMSU and TP performance are presented. Finally, a proposal of reorganisation of the EGI software support is outlined.

Files in Document:

• EGI-MS511-v2.doc (507.0 kB)

Topics:

None

Authors:

• Ales Krenek

Keywords:

MS511 Deployed Middleware Support Unit Operations Procedures

Notes and Changes:

Reflected Michel's comments and added missing sections.

Related Documents:

• EGI-doc-1208: Feedback on MS511