EGI Document 1712-v7

MS425 Operational Level Agreements (OLAs) within the EGI production infrastructure

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Submitted by:
Paschalis Korosoglou
Updated by:
Joan Maycock
Document Created:
26 Apr 2013, 08:13
Contents Revised:
04 Jun 2013, 10:35
Metadata Revised:
04 Jun 2013, 11:11
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03 Jun 2013, 15:57
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MS425 describes the purpose and contents of the Resource Centre Operational Level Agreement, the Resource Provider Operational Level Agreement and the Operational Level Agreement.
The document provides information about the technical tools developed and deployed for service level monitoring and reporting, the existing processes for service level management and the work plan for PY4.
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