EGI Document 2307-v2
EGI ITSM Capability/Maturity Assessment (FitSM)
- Public document
18 Oct 2015, 02:16
- FitSM-6 is a tool intended to allow for a guided self-assessment of IT Service Management capability in the processes defined by the FitSM standard, and to therefore allow assessment of the overall maturity of a service management implementation.
This file provides the assessment for EGI using Federated Operations as an initial scope. Results provide a summary of areas of improvement.
Newest version can be found: https://documents.egi.eu/document/2380
- Files in Document: