EGI Document 2307-v2

EGI ITSM Capability/Maturity Assessment (FitSM)

Permalink:
https://documents.egi.eu/document/2307
Document #:
EGI-doc-2307-v2
Document type:
Other
Status:
FINAL
Submitted by:
Sy Holsinger
Updated by:
Sy Holsinger
Document Created:
08 Oct 2014, 11:46
Contents Revised:
18 Oct 2015, 02:19
DB Info Revised:
18 Oct 2015, 02:19
Viewable by:
  • Public document
Modifiable by:
Other Versions:
EGI-doc-2307-v1
18 Oct 2015, 02:16
Abstract:
FitSM-6 is a tool intended to allow for a guided self-assessment of IT Service Management capability in the processes defined by the FitSM standard, and to therefore allow assessment of the overall maturity of a service management implementation.
This file provides the assessment for EGI using Federated Operations as an initial scope. Results provide a summary of areas of improvement.

Newest version can be found: https://documents.egi.eu/document/2380
Authors:

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