MS509 Service Level Agreement with a Software Provider

Permalink:

https://documents.egi.eu/document/615

Document #:

EGI-doc-615-v2

Document type:

Submitted by:

Unknown

Updated by:

Unknown

Document Created:

25 Jun 2011, 07:19

Contents Revised:

01 Aug 2011, 17:29

Metadata Revised:

04 Aug 2011, 12:57

Abstract:

This document provides a template for a Service Level Agreement that EGI.eu would expect a Technology Provider to use to define the services it would offer to EGI.eu. EGI does not mandate using this template to negotiate and agree a SLA. If a Technology Provider has developed its own Service Level Agreement, it is expected to at least cover all of the areas identified in this template. The first part of the document provides a cursory overview and project document anchor. The second part of the document is the SLA template itself that, for easy access and adaptation, is contained in a separate document in the same DocDB store as this document anchor.

Files in Document:

• EGI-InSPIRE-MS509-v2.docx (137.7 kB)
• SLA Template-v3.doc (311.0 kB)

Topics:

• EGI.eu

Authors:

• Unknown

Keywords:

MS509 Service Level Agreement with a Software Provider

Notes and Changes:

New versions of MS509, and the SLA template based on the reviews of KK and SC.

Review of AM is missing in this version.

Related Documents:

• EGI-doc-670: Feedback on MS509

Referenced by:

• EGI-doc-670: Feedback on MS509