EGI Document 94-v9

MS304-User Support Metrics

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Submitted by:
Steve Brewer
Updated by:
Erika Swiderski
Document Created:
16 Jul 2010, 14:16
Contents Revised:
05 Nov 2010, 09:56
Metadata Revised:
09 Nov 2010, 13:57
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05 Nov 2010, 09:54
Define the EGI Helpdesk metrics that will be used to optimise the user support process and monitor the performance of the teams as part of the project's quality assurance process.
Files in Document:
  • (EGI-InSPIRE-MS304-final.pdf, 772.3 kB)
Referenced by:
  • EGI-doc-143: Feedback on MS304

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