EGI Document 94-v8
MS304-User Support Metrics
- Public document
- Define the EGI Helpdesk metrics that will be used to optimise the user support process and monitor the performance of the teams as part of the project's quality assurance process.
- Files in Document:
- MS304 Milestone document (EGI-InSPIRE-MS304-final.doc, 904.0 kB)
- Referenced by:
- EGI-doc-143: Feedback on MS304