MS304-User Support Metrics

Permalink:

https://documents.egi.eu/document/94

Document #:

EGI-doc-94-v8

Document type:

Submitted by:

Steve Brewer

Updated by:

Gergely Sipos

Document Created:

16 Jul 2010, 14:16

Contents Revised:

05 Nov 2010, 09:54

Metadata Revised:

05 Nov 2010, 09:54

Abstract:

Define the EGI Helpdesk metrics that will be used to optimise the user support process and monitor the performance of the teams as part of the project's quality assurance process.

Files in Document:

• MS304 Milestone document (EGI-InSPIRE-MS304-final.doc, 904.0 kB)

Topics:

• Finished Projects:EGI-InSPIRE

Authors:

• Steve Brewer
• Robert Lovas
• Gergely Sipos
• Imre Szeberenyi

Keywords:

EGI User Support Metrics MS304 milestone

Referenced by:

• EGI-doc-143: Feedback on MS304