EGI Document 1057-v12

MS418 Operational Level Agreements (OLAs) within the EGI production infrastructure

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Submitted by:
Georgios Fergadis
Updated by:
Erika Swiderski
Document Created:
14 Mar 2012, 14:05
Contents Revised:
04 Jun 2012, 17:21
Metadata Revised:
04 Jun 2012, 17:21
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MS418 describes the purpose and content of the Resource Centre Operational Level Agreement and of the Resource Provider Operational Level Agreement. The OLA, which is currently being drafted, is also presented..
The document also provides information about the technical tools developed and deployed for service level monitoring. The further tool extensions that are still needed to report on performance of all main infrastructure services in the infrastructure, and the procedures involved in the availability calculation process are described.
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