D4.3 EGI Operations Architecture: Grid Service Management Best Practices

Permalink:

https://documents.egi.eu/document/763

Document #:

EGI-doc-763-v8

Document type:

Submitted by:

Tiziana Ferrari

Updated by:

Erika Swiderski

Document Created:

31 Aug 2011, 01:25

Contents Revised:

02 Dec 2011, 11:39

Metadata Revised:

02 Dec 2011, 11:39

Abstract:

The document defines the EGI Operations Service Asset and the related providers and users. It also describes the adopted operations service management best-practices, it analyses the level of conformance to the ITIL stages and processes for IT Service Management, and the existing gaps.

Files in Document:

• D4.3 final (EGI-D4.3-final.pdf, 1.0 MB)

Topics:

• Activities:Operations
• EGI:OMB
• EGI
• Finished Projects:EGI-InSPIRE

Authors:

• Tiziana Ferrari

Keywords:

Operations Architecture Service Infrastructure Global Services Local Services

Referenced by:

• EGI-doc-875: Feedback on D4.3