EGI Document 763-v8

D4.3 EGI Operations Architecture: Grid Service Management Best Practices

Permalink:
https://documents.egi.eu/document/763
Document #:
EGI-doc-763-v8
Document type:
Status:
FINAL
Submitted by:
Tiziana Ferrari
Updated by:
Erika Swiderski
Document Created:
31 Aug 2011, 01:25
Contents Revised:
02 Dec 2011, 11:39
DB Info Revised:
02 Dec 2011, 11:39
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Other Versions:
EGI-doc-763-v7
02 Dec 2011, 11:38
EGI-doc-763-v6
30 Nov 2011, 02:47
EGI-doc-763-v5
30 Nov 2011, 02:47
EGI-doc-763-v4
24 Nov 2011, 01:29
EGI-doc-763-v3
29 Oct 2011, 02:39
Abstract:
The document defines the EGI Operations Service Asset and the related providers and users. It also describes the adopted operations service management best-practices, it analyses the level of conformance to the ITIL stages and processes for IT Service Management, and the existing gaps.
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