D4.3 EGI Operations Architecture: Grid Service Management Best Practices

Permalink:

https://documents.egi.eu/document/763

Document #:

EGI-doc-763-v3

Document type:

Submitted by:

Tiziana Ferrari

Updated by:

Tiziana Ferrari

Document Created:

31 Aug 2011, 01:25

Contents Revised:

29 Oct 2011, 02:33

Metadata Revised:

29 Oct 2011, 02:39

Abstract:

The document defines the EGI Operations Service Catalogue, the related Service and Business Units and describes the existing operational best-practices following the ITIL stages and processes for IT Service Management.

Files in Document:

• D4.3 v1.0 (EGI-D4.3-v1.0.docx, 260.7 kB)

Topics:

• Finished Projects:EGI-InSPIRE
• Activities:Operations
• EGI:OMB
• EGI

Authors:

• Tiziana Ferrari

Keywords:

Operations Architecture Service Infrastructure Global Services Local Services

Referenced by:

• EGI-doc-875: Feedback on D4.3