EGI Document 763-v4
D4.3 EGI Operations Architecture: Grid Service Management Best Practices
- Public document
- The document defines the EGI Operations Business Service Catalogue, the related Service Units. It also describes the adopted operations service management best-practices, it analyses the level of conformance to the ITIL stages and processes for IT Service Management, and the existing gaps.
- Referenced by:
- EGI-doc-875: Feedback on D4.3