EGI Document 763-v4

D4.3 EGI Operations Architecture: Grid Service Management Best Practices

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https://documents.egi.eu/document/763
Document #:
EGI-doc-763-v4
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Submitted by:
Tiziana Ferrari
Updated by:
Tiziana Ferrari
Document Created:
31 Aug 2011, 01:25
Contents Revised:
24 Nov 2011, 01:29
Metadata Revised:
24 Nov 2011, 01:29
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EGI-doc-763-v8
02 Dec 2011, 11:39
EGI-doc-763-v7
02 Dec 2011, 11:38
EGI-doc-763-v6
30 Nov 2011, 02:47
EGI-doc-763-v5
30 Nov 2011, 02:47
EGI-doc-763-v3
29 Oct 2011, 02:39
Abstract:
The document defines the EGI Operations Business Service Catalogue, the related Service Units. It also describes the adopted operations service management best-practices, it analyses the level of conformance to the ITIL stages and processes for IT Service Management, and the existing gaps.
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