EGI.eu Service Management Plan

Permalink:

https://documents.egi.eu/document/2302

Document #:

EGI-doc-2302-v1

Document type:

Internal document

Submitted by:

Sy Holsinger

Updated by:

Sy Holsinger

Document Created:

02 Oct 2014, 22:50

Contents Revised:

02 Oct 2014, 22:50

Metadata Revised:

31 Jul 2015, 14:01

Abstract:

Up to date version of this document can be found under: https://wiki.egi.eu/wiki/EGI_SMS_Plan

The purpose of this Service Management Plan is to provide clear direction and to include all aspects of ITSM processes, plans, and roles and responsibilities regarding EGI.eu’s approach to establishing, delivering and supporting services. The contents of this plan are based on the FitSM-1:2013 standard.

Files in Document:

• EGI-ITSM_Service-Mgmt-Plan_Vfinal.pdf (237.0 kB)

Topics:

• EGI.eu

Authors:

• Sy Holsinger

Keywords:

service management plan ITSM fitsm