EGI Document 2302-v1
EGI.eu Service Management Plan
- Up to date version of this document can be found under: https://wiki.egi.eu/wiki/EGI_SMS_Plan The purpose of this Service Management Plan is to provide clear direction and to include all aspects of ITSM processes, plans, and roles and responsibilities regarding EGI.eus approach to establishing, delivering and supporting services. The contents of this plan are based on the FitSM-1:2013 standard.
- Files in Document:
- EGI-ITSM_Service-Mgmt-Plan_Vfinal.pdf (237.0 kB)