EGI Document 2302-v1

EGI.eu Service Management Plan

Permalink:
https://documents.egi.eu/document/2302
Document #:
EGI-doc-2302-v1
Document type:
Internal document
Status:
DEPRECATED
Submitted by:
Sy Holsinger
Updated by:
Sy Holsinger
Document Created:
02 Oct 2014, 22:50
Contents Revised:
02 Oct 2014, 22:50
DB Info Revised:
31 Jul 2015, 14:01
Viewable by:
  • Public document
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Abstract:
Up to date version of this document can be found under: https://wiki.egi.eu/wiki/EGI_SMS_Plan



The purpose of this Service Management Plan is to provide clear direction and to include all aspects of ITSM processes, plans, and roles and responsibilities regarding EGI.euís approach to establishing, delivering and supporting services. The contents of this plan are based on the FitSM-1:2013 standard.
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